Products

Support

Our Technical Support Team is dedicated to providing timely, expert assistance to all of our customers. We assist our users with the installation and maintenance of Esri software. We troubleshoot problems that may occur while using the software or interfacing with peripheral devices such as digitizers or plotters. Analysts are able to log enhancement requests and bugs submitted by our users.

Self-Help

Esri Canada
Discover the wealth of technical resources available to you online - Frequently Asked Questions (FAQ), Getting Technical articles and service pack information.

Esri Inc.
The Esri Support Center technical resources are available to everyone. Esri encourages you to participate and benefit from the experience and expertise of fellow professionals in the GIS community. Take advantage of a wide variety of resources online.

  • User Forums - Participate in online discussions and list serves
  • Data Models - Access templates available for download
  • Downloads - Get the latest samples, scripts, utilities, and more
  • Knowledge Base - Find "how-to" documents, white papers, system requirements, and software troubleshooting
  • Esri Developer Network - Find resources to build solutions that embed our desktop and server technologies
  • ArcGIS Ideas - Suggest new products, promote favorite enhancements and interact with Esri Teams
  • Data & Maps - Explore ready-to-use datasets

Live-Help from Esri Canada

Esri Canada software users may contact Technical Support between 8:00 a.m. and 7:00 p.m., Eastern Time, Monday through Friday (excluding holidays).

Technical Support can be contacted in the following ways:

Esri Canada Customer Care can be contacted from 8:00 a.m. to 6:00 p.m., Eastern time, Monday through Friday.

Customer Care can be contacted in the following ways:

 
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