Webinar FAQs

1. What are the requirements for attending?

Hardware requirements:

  • A broadband Internet connection
  • Supported web browsers: Internet Explorer 7/8/9/10/11, Firefox (latest), Chrome (latest), Safari 5/6/7/8
  • JavaScript and cookies enabled
  • Recommend ActiveX be enabled for Internet Explorer
  • Speakers/sound card on your computer (for audio broadcast) or a separate telephone to connect to the audio portion of the webinar
    • When you join the meeting, you will automatically be connected to the audio broadcast, which will allow you to listen to the webinar using your computer/speakers.  If you prefer to dial in using your telephone, please close the audio broadcast popup and use the connection information that is sent to you to call in to the webinar.

First-time users:

To ensure your system is set up as required, please visit Webex Meeting Help and Support and perform the "Join Meeting Test" in advance of the webinar: https://www.webex.com/test-meeting.html

Connection requirements:

Connection information is provided by Esri Canada, usually within 48 hours of registration

2. Who can attend?

Only residents of Canada and the United States of America are able to attend.

3. How do I register for a webinar?

Simply complete the online form providing your contact information.

4. Who do I contact if I have a problem with WebEx?

If you experience a technical problem with WebEx, please contact WebEx Technical Support: http://support.webex.com/support/support-overview.html

If you have a problem registering for an event or have not received your connection information, please contact webinars@esri.ca and a representative will follow up with you within a 24-hour period.

5. I was not able to attend the webinar. Is it possible to get a copy of the presentation?

Visit our archive page to view recordings of past webinars. To request a copy of the presentation, please contact your local Esri Canada office.

6. I have not received my confirmation email. What can I do?

Your confirmation email is a plain text email intended to confirm that we have received your request to attend one of our free webinars; it is sent to you immediately upon submission of your registration form. If you do not receive this email, then you may have entered an invalid email address. To get your confirmation email, please register again and include the correct email address. If you have done this and still have not received your confirmation email, please contact webinars@esri.ca.

7. I have not received my connection information email. What can I do?

There can be a number of reasons for this. One is that your organization may have blocked the email as spam. Please make sure that your organization allows Esri Canada email through your email server.

Connection information is sent in HTML format; some organizations do not allow HTML email as it can be a potential security risk, please check and make sure your network administrators allow HTML formatted messages.

If you still do not receive your connection email, please contact webinars@esri.ca.

8. I have lost my connection information for an upcoming webinar. Can Esri Canada re-send it to me?

Esri Canada sends a reminder email with the connection information a few days before the webinar as well as 30 minutes before it begins. If you do not receive this reminder please contact webinars@esri.ca.

9. Can I change the display language in Webex to French?

Although webinars will be presented in the language indicated, you can change the language in Webex so that the meeting centre, including all automated emails and menus, will appear in French. This can be done by following the simple steps below:

In the Event Registration window, click English in the top right corner.

If you wish to change the language settings back to English, follow these steps again, selecting English from the Language drop down box.