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Upcoming Webinars

Webinar FAQs

1. What are the requirements for attending?

Zoom system requirements: 

To review system requirements, supported operating systems, tablets, devices browser and hardware requirements, please visit the Zoom support page.

First-time users: 

To ensure your system is set up as required, please visit the Zoom Join Meeting Test site and click on "Join" in advance of the webinar.

Connection requirements:

Connection information is provided by Esri Canada, usually within 48 hours of registration

2. Who can attend?

Only residents of Canada and the United States of America are able to attend.

3. How do I register for a webinar?

Simply complete the online form providing your contact information.

4. Who do I contact if I have a problem with Zoom?

If you experience a technical problem with Zoom, please visit the Zoom Community.

If you have a problem registering for an event or have not received your connection information, please contact and a representative will follow up with you within a 24-hour period.

5. I was not able to attend the webinar. Is it possible to get a copy of the presentation?

Visit our archive page to view recordings of past webinars. To request a copy of the presentation, please contact your local Esri Canada office.

6. I have not received my confirmation email. What can I do?

Your confirmation email is an HTML email intended to confirm that we have received your request to attend one of our free webinars and to provide your connection information. If your registration is approved, it is sent to you upon submission of your registration form. If you do not receive this email, then you may have entered an invalid email address. To get your confirmation email, please register again and include the correct email address. If you have done this and still have not received your confirmation email, please contact

7. I have not received my connection information email. What can I do?

There can be a number of reasons for this. One is that your organization may have blocked the email as spam. Please make sure that your organization allows Esri Canada email through your email server.

Connection information is sent in HTML format; some organizations do not allow HTML email as it can be a potential security risk, please check and make sure your network administrators allow HTML formatted messages.

If you still do not receive your connection email, please contact

8. I have lost my connection information for an upcoming webinar. Can Esri Canada re-send it to me?

Esri Canada sends a reminder email with the connection information the day before the webinar as well as 15 minutes before it begins. If you do not receive this reminder please contact

9. Can I change the display language in Zoom to French?

Although webinars will be presented in the language indicated, you can change the language displayed by Zoom on your Zoom desktop client and the Zoom website. This can be done by following the steps found at: