Cityworks

Developed by Trimble, this product provides a comprehensive set of applications for asset, work, and property management. A Cityworks deployment can include any number of browser, desktop, mobile and customized product combinations. Authorized users in your organization can also securely access Cityworks from any device using the cloud-hosted version, Cityworks Online.  It is designed specifically for public works, utilities and other organizations faced with the challenge of managing capital assets and infrastructure.

A Complete Solution to Manage Infrastructure

Cityworks leverages customers' GIS database investment and can manage any features in a geodatabase such as water, wastewater, storm water, streets, signs, traffic signals, parks, facilities and others. It provides a complete solution for managing your dispersed infrastructure with tools for creating and tracking work activities associated to assets and addresses. These include handling requests for service, conflict resolution, work orders, tests and inspections, and ad-hoc search and reporting.

Unique to GIS, assets can be modelled in real-world representations. Features can be shown on an intuitive map view and visualized in a hierarchy table form. An asset can be represented as a point, line or polygon feature. As well, related assets can be attached to a primary feature, allowing for a visualization of assets that are traditionally difficult to see in map views.

Utilizing the inherent capabilities of Esri’s GIS software and data stored in the geodatabase, Cityworks is a cost-effective, efficient Computerized Maintenance Management System (CMMS).  It is built on open standards and with the latest development technology. It gives you complete access to your data in an open architecture that is easy to integrate with your existing business systems.

This solution can help you to:

  • Develop an effective Enterprise Asset Management (EAM) program

  • Design and create an integrated GIS-centric public asset management system

  • Provide detailed maintenance management

  • Help decision-makers balance risk of asset failure with its consequences

  • Track individual entries on work activities by employees or contractors

  • Include customers, citizens, callers and other community members in the work management process

  • Configure tasks and workflow to manage hundreds of different processes

  • Automatically route code complaints to appropriate enforcement officers

  • Measure progress by establishing, monitoring and understanding results

The ability to communicate service requests to staff in the field saves us hours of time so that asset-related issues can be rapidly resolved. In one instance, a service request was responded to within five minutes of being received.
Corinne Bexson, Senior GIS Technician, Town of Rothesay

Key Features

Cityworks Suite includes several applications and tools to help public works and utilities organizations better manage their assets and work orders.

  • Cityworks AMS (Asset Management System)

    Cityworks AMS is designed to help organizations manage public assets and their associated data, work activities, and business processes. Service requests, work orders, and inspection tasks can be configured to meet your specific needs. Cityworks AMS is built exclusively on ArcGIS, allowing workers in the field to interact directly with GIS assets.

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  • Cityworks PLL (Permits, Licensing, and Land)

    Designed to simplify applications for customers and streamline workflows for staff, Cityworks PLL helps local governments and utilities deliver better service to their communities. Cityworks PLL integrates seamlessly with the Cityworks Asset Management System, allowing organizations to track the full life cycle of public assets and achieve greater collaboration across departments.

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  • Pavement Management System

    Managing streets and sidewalks just got easier with AgileAssets® Pavement Express™, a turnkey pavement management system for public works agencies. Based on the industry leading AgileAssets® Pavement Analyst™ software used by national and state governments for more than 25 years, Pavement Express is a streamlined solution tailored to the needs of local governments.

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Cityworks Online Canada

Securely streamline access to Cityworks from any device

Highlights


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Case Study

Big Software, Small Town

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