The world's leading businesses, governments, and nongovernmental organizations (NGOs) alike rely on Esri technology to analyze data and gain insights for critical decision-making. The Esri Canada maintenance program makes it easy to stay up to date on the latest software, skills, security and support.
Customers that keep their maintenance active enjoy the following benefits
Toronto Water
Manitoba Hydro
Agriculture and Agri-Food Canada
It’s about time the Esri Technical Support team gets the recognition they really deserve. They are tremendously helpful and constantly go above and beyond. The amount of expertise they have is incredible, it’s hard to count the times I have asked an obscure question only to be given a really well thought out explanation. Thanks to the team we are able to elevate what we do with GIS, they’ve allowed us to push limits in what we do because we have them to support us.
Hands down Esri’s Technical Support is the gold standard for technical support. They have gone above and beyond for us, and we want to recognize their tremendous contribution – the team is amazing.
The Esri Canada Maintenance Program includes six key benefits designed to enhance user productivity and help you get the most out of your products:
The majority of users renew their maintenance annually and to aide in the renewal process Esri Canada will notify you ahead of when maintenance is scheduled to expire and will email a quote for the upcoming year. If you have any questions regarding the maintenance program or if your organization's maintenance has already expired, please contact Esri Canada Customer Care.
If you choose to discontinue your maintenance, all maintenance fees from the date of discontinuation will be due and payable if you decide to reactivate your maintenance coverage at a later date. If you are not able to pay the associated fees, consider purchasing a new license via our Subscription methods. ArcGIS Subscriptions are convenient, flexible plans that can be started whenever you need.
Yes, but with limitations. Your perpetual software will continue to work, and you'll still have access to your analytics tools. However, you will lose functionality as it pertains to the benefits described above. You could end up working with outdated software, putting your platform's security at risk, and limiting your opportunities for e-Learning. Also, you would lose access to your bundled ArcGIS Online subscription or ArcGIS Enterprise desktop use entitlement, which includes over 1 TB of hosted content from Esri. Furthermore, your staff may need to source alternative datasets and have to download, store, and host data themselves, creating additional cost to your organization and reducing productivity.
The individual who purchased your original license should have received an invitation via email to complete this action. If you are unsure who this individual is or whether they completed this action, please call Esri Canada Customer Care. We would be happy to resend the email invitation to your defined license administrator. We can also connect you with the license administrator for your organization. Basic setup for an ArcGIS Online organizational account only takes about 30 minutes to fully configure, so you will be up and running in no time.
Yes! The e-Learning and support benefits are only available through maintenance. Your next step is to make sure you are on track for renewal so that you never miss out on these benefits.
Yes. All term licenses and subscriptions include the same benefits listed above. Similar to maintenance, these benefits are accessible so long as your term or subscription is active. If your term or subscription is not renewed and concludes, your access to the benefits and software will end.