Esri Support App
Access self-help resources, talk to Esri agents and submit and track your cases—all from the palm of your hand.
Customer Support
Get answers to your questions and resolve your technical and non-technical issues. Access helpful resources, talk with an ArcGIS expert or find out the status of your order.
Contact Esri Canada Customer Support
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Create a case
Available anytime for authorized callers within an organization. Responses provided Monday–Friday, 8:00 a.m.–8:00 p.m. (ET).
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Call us
Telephone support is provided Monday–Friday, 8 a.m.–8 p.m. (ET). Reach us locally at 416-441-0337.
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Premium Support
Keep your complex projects on target. Premium Support is ideal for organizations that develop, implement or support complex, mission-critical GIS deployments. With the help of a dedicated technical account manager, 24/7/365 support availability, prioritized case management and more, your Premium Support subscription will see you through complex issues and help resolve your cases more quickly.
Maintenance
The Esri Canada maintenance program makes it easy to stay up to date on the latest software, skills, security and support.
Support videos
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