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Your purchase of qualifying Esri software gives you access to one year of Standard Support as part of the Esri Canada Software Maintenance Program. If you require enhanced support for more complex GIS deployments, we recommend subscribing to our Priority Support or Premium Support service options.

Service Options

Gain access to our local Esri software experts who can help resolve your cases. They also work with Esri Support to ensure every case is resolved.

Resolve cases quickly so you can focus on business goals. This low-cost support option is designed for small to midsize organizations.

Keep your complex projects on target. This option includes prioritized support, 24/7/365 support access and a dedicated Technical Account Manager.

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Support Features at a Glance


Support Features

  Standard Priority Premium
New Software Releases
Patches and Service Packs
Unlimited Telephone Support
Live Remote Support
Esri Online Support
Esri Support Customer Advocacy
Knowledge Base
Product Documentation
GeoNet - The Esri Community
Priority Support and Routing  
Local Business Hours Available  
Assigned Technical Account Manager    
24/7/365 Support Availability    
24/7/365 Incident Work Clock    
Daily Incident Status Updates    
Proactive Information Sharing and Account Reviews    

Learn what’s included with technical support by visiting Esri's Scope of Support page.

Need help finding which Support option is right for you? Contact us via the form below.

We can help. Contact Us.