Your purchase of qualifying Esri software gives you access to one year of Standard Support as part of the Esri Canada Software Maintenance Program. If you require enhanced support for more complex GIS deployments, we recommend subscribing to our Priority Support or Premium Support service options.
Support Features at a Glance
|New Software Releases||✔||✔||✔|
|Patches and Service Packs||✔||✔||✔|
|Unlimited Telephone Support||✔||✔||✔|
|Live Remote Support||✔||✔||✔|
|Esri Online Support||✔||✔||✔|
|Esri Support Customer Advocacy||✔||✔||✔|
|GeoNet - The Esri Community||✔||✔||✔|
|Priority Support and Routing||✔||✔|
|Local Business Hours Available||✔||✔|
|Assigned Technical Account Manager||✔|
|24/7/365 Support Availability||✔|
|24/7/365 Incident Work Clock||✔|
|Daily Incident Status Updates||✔|
|Proactive Information Sharing and Account Reviews||✔|
Learn what’s included with technical support by visiting Esri's Scope of Support page.
Need help finding which Support option is right for you? Contact us via the form below.