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Your purchase of qualifying Esri software gives you access to one year of Standard Support as part of the Esri Canada Software Maintenance Program. If you require enhanced support for more complex GIS deployments, we recommend subscribing to our Priority Support or Premium Support service options.

Service Options

Gain access to our local Esri software experts who can help resolve your cases. They also work with Esri Support to ensure every case is resolved.

Resolve cases quickly so you can focus on business goals. This low-cost support option is designed for small to midsize organizations.

Keep your complex projects on target. This option includes prioritized support, 24/7/365 support access and a dedicated Technical Account Manager.

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Support Features at a Glance

Support Features

Standard
Priority
Premium

Support Features

New Software Releases

Patches and Service Packs

Unlimited Telephone Support

Live Remote Support

Esri Online Support

Esri Support Customer Advocacy

Knowledge Base

Product Documentation

GeoNet - The Esri Community

Priority Support and Routing

Local Business Hours Available

Assigned Technical Account Manager

24/7/365 Support Availability

24/7/365 Incident Work Clock

Daily Incident Status Updates

Proactive Information Sharing and Account Reviews

Standard

New Software Releases

Yes

Patches and Service Packs

Yes

Unlimited Telephone Support

Yes

Live Remote Support

Yes

Esri Online Support

Yes

Esri Support Customer Advocacy

Yes

Knowledge Base

Yes

Product Documentation

Yes

GeoNet - The Esri Community

Yes

Priority Support and Routing

No

Local Business Hours Available

No

Assigned Technical Account Manager

No

24/7/365 Support Availability

No

24/7/365 Incident Work Clock

No

Daily Incident Status Updates

No

Proactive Information Sharing and Account Reviews

No
Priority

New Software Releases

Yes

Patches and Service Packs

Yes

Unlimited Telephone Support

Yes

Live Remote Support

Yes

Esri Online Support

Yes

Esri Support Customer Advocacy

Yes

Knowledge Base

Yes

Product Documentation

Yes

GeoNet - The Esri Community

Yes

Priority Support and Routing

Yes

Local Business Hours Available

Yes

Assigned Technical Account Manager

No

24/7/365 Support Availability

No

24/7/365 Incident Work Clock

No

Daily Incident Status Updates

No

Proactive Information Sharing and Account Reviews

No
Premium

New Software Releases

Yes

Patches and Service Packs

Yes

Unlimited Telephone Support

Yes

Live Remote Support

Yes

Esri Online Support

Yes

Esri Support Customer Advocacy

Yes

Knowledge Base

Yes

Product Documentation

Yes

GeoNet - The Esri Community

Yes

Priority Support and Routing

Yes

Local Business Hours Available

Yes

Assigned Technical Account Manager

Yes

24/7/365 Support Availability

Yes

24/7/365 Incident Work Clock

Yes

Daily Incident Status Updates

Yes

Proactive Information Sharing and Account Reviews

Yes

Learn what’s included with technical support by visiting Esri's Scope of Support page.

Need help finding which Support option is right for you? Contact us via the form below.

We can help. Contact Us.