Keep your complex projects on target. Premium Support is ideal for organizations that develop, implement or support complex, mission-critical GIS deployments.

With Premium Support, you can:

  • Manage cases more effectively through a dedicated Technical Account Manager (TAM)
  • Keep your projects on target with prioritized support
  • Resolve your cases more quickly with 24/7/365 support access
  • Receive premium services from Esri Canada and Esri Inc.

Premium Support Features

Team Up with Subject Matter Experts

Dedicated Technical Account Manager

A TAM is a designated single point of contact who work with your organization to ensure you have an exceptional support experience. 

Access Cutting-Edge Capabilities

24/7/365 Support Availability

With Premium Support, senior analysts are available to you 24 hours a day, 7 days a week, 365 days a year, including holidays. 

Esri consultants help you demonstrate the value of your GIS investment

Prioritized Case Management

Premium Support cases are routed with elevated priority to senior technical support staff and are responded to within an hour of submission to Esri. 

Proactive Reviews and Information Sharing

A key component of the program is a monthly review of open Tech Support cases with your TAM and other Esri staff as required.  

Premium Support Subscription Options

Annual Subscription

Premium Support is available on an annual subscription, so you can be assured of year-round prioritized support for your mission-critical deployments.

Term Subscription

Choose from one, three or six-month subscriptions as Special Events Premium Support Services (SEPSS). This is ideal if you need Premium Support for high-profile events such as system upgrades, major projects, sporting events and elections.

Need help finding which Support option is right for you? Contact us via the form below.

Contact Us